Operations case Study Example | Topics and Well Written Essays - 1250 words

Operations - Case Study Example Discuss about the initial floor plan of the Waterloo Mongolian Grill and the proposed design. (Exhibit 4) There should be continuous collection of feedback from customers and complain should be addressed as soon as possible. The proposed changes on design of the second restaurant should be continued to be checked against the current restaurant and see if it is still viable. John Butkus who is the owner of Mongolian Grill Restaurant located in London, Ontario needs to make design decision for his second restaurant in Waterloo, Ontario. (Silk and Haywood 547). Despite the first restaurant being a success, he needs to makes some changes to the new restaurant to be able to accommodate many customers and reduce the delays while serving customers. The existing restaurant is small in size and cannot receive reservations. John wants to have a unique concept to outdo the other competitors. 1.) Immediately call a meeting with the staff of Mongolian Grill Restaurant and explain to them the major design decision that is need in the second restaurant in Waterloo, Ontario. Currently, Mongolian Grill Restaurant is faced with the challenge of limited capacity and low speed of customer service. (Silk and Haywood 548). The staff will explain to the new customers the features of Mongolian Grill. These features are creation of environment for entertainment and interaction, involving customers in the preparation of meal and a lot of food which is healthy and fresh. New customers will be explained about the three food preparation stations which are food bar, the sauce, oil and spice bar, and cooking station.( Exhibit 1) 2.) Take notes on the attendance of the customers during different nights, the average trips a customer makes during dinner and the average time taken by each customer to be served. As the interactions with the customers continue, the staff shall take notes on number of customers who come each night.

Individual - Videoconference Assignment Example | Topics and Well Written Essays - 1250 words

Individual - Videoconference - Assignment Example The manager should be able to define the project success standards by identifying the various stakeholders involved which include those that are directly affected by the project, persons who sponsor the project implementation and the society at large (Journal, 2013). This will aid the business to upsurge its market share, meet the customer targets by attaining specific standards, the firm will also be able to increase its revenues since they can achieve the target sales while maintaining the customer satisfaction and keeping up with the industry and state standards. However the problem exist since some goals will be given more priority than others as there will be a trade-off of the choices. But the business goal must be decided since it is only rational to determine direct issues that will affect sales and improve revenue. Second, project manager should allow degree of freedom, project animators and decide on the restraints. Constraints are the limited resource available while the motivators are those factors that initiates a faster result of the project and freedom allows for adjustments during the project cycle (Charrel & Galarreta, 2007). This factor is advantageous to the company’s projects to be stretchy so that it can be successful. None the less, allowing too much flexibility may lead to wide deviations from the project objectives and should only be allowed at minimum levels. This factor has the rationale that if one direction is bound to fail, the manager can find other alternatives to remedy the situations while maintaining the project desires. Third, the manager should set achievable goals and avoid impossibilities. This is done by negotiations by consumers, managers of the organizations and all the staff members involved on the realistic targets to work on while keeping a good demand and forecast predictions about the future (Kerzner & Learning, 2013). This will enable the company to solve problems